FAQ

1. Can I place a custom order on PRUSES?

Yes, you can place a custom order on PRUSES, please check the instructions below on how to make a custom order.

You can check our website for the item you would like to purchase, to find the perfect base size or construction base you like. If you cannot find any, please save some pictures for reference.

Send your requests for color, length, density, base size or item SKU, and any photos if you want a custom color to prusesservice@gmail.com, and we will provide a quote for you.

2. What packing?
All our products are packaged in a unified box or nice PE self sealing bags. If you need special packaging, you can contact our customer service and we will package it according to your needs, such as gift boxes. We may charge a cost if the required packaging exceeds our budget, if not, it will be free!

3. Must to register as a member?
No, you can place an order without registration. Of course, registered members can enjoy more benefits.

4. Can the goods be delivered to our country?
Here are the main countries we can reach:
Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Saudi Arabia, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Kingdom, United States, Vietnam, Hong Kong, Kazakhstan，Bahrain, Brunei, Cambodia, India, Jordan, Kuwait, Lao People's Democratic Republic, Maldives, Oman, Pakistan, Philippines, Qatar, Andorra, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Georgia, Iceland, Latvia, Lithuania, Malta, Monaco, Serbia, Slovakia, Slovenia, South Africa, Bahamas, Costa Rica, Dominica, Dominican Republic, Jamaica, Panama, Trinidad and Tobago, Argentina, Bolivia, Chile, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Cook Islands, Fiji, French Polynesia (Sorry, if your country is not listed above, we will unable to deliver to).

5. How to pay?
We currently accept the following payments:
• PayPal
• Visa
• Mastercard
We will also accepting much more Payments in the near future.

6. How to transport?
We currently offer the following shipments:
• E-packet (Economical express)
• DHL (Commercial express)
• FedEx-IP (Commercial express)

7. Do you provide free shipping?
Yes, you can enjoy free shipping all orders. The package will ship by FedEx or DHL.

8,How soon will send out the order?
We have a lot of customer service staff, as long as you place an order successfully, we promise to distribute the goods within 24 hours and submit them to the courier company. At the same time, we will provide the courier tracking number to the customer, and you can check your product courier information at any time! Under normal circumstances, it can be delivered within 7-15 days.

9,How long can I get my parcel?
Since the product is customized and needs to be made immediately, Economic express usually takes about 7-15 days; Commercial express usually takes about 8-10 days.

10, Can I return the defective products?
Yes, if it's a defective product, You can contact us within 30 days after receiving the goods and provide photo.Then we will refund or reissue according to the situation.

If you have any questions, please contact us:prusesservice@gmail.com