Return&Refund Policy
At PRUSES, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Check Team will inspect your items before shipping. We guarantee the products with good quality. To avoid bring you inconvenience, please select product carefully and accurately before buying.
If you aren't satisfied with the items you received, we can easily arrange an exchange or a refund accordingly. We are here to assist with any quality problem, please read below return policy and feel free to feedback with your order problem any time!
Returnable Items
Items that can be returned/refunded or exchanged within 30 days after receiving must meet the criteria as below:
1. Faulty items damaged/broken or soiled upon arrival.
2. Items received in the incorrect size/color.
3. Unwashed, unworn and unused item(s) that have not met your expectation within 30 days of receiving.
Returns Process & Time-Frame
Please carefully follow our returns process to minimize any delays:
1. If your item is returnable (see above), please submit a ticket in our Support Center stating your:
- Order number
- Product name
- Reason for return
Our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our return address.
Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.
Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 30 days.
Kindly allow between 3-6 business days for our after sales team to process your request. After this, please note the refund times below:
For credit card refunds, please allow between 7-14 business days for the transaction to process.
For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.
For Wallet refunds (store credit), please allow 24 hours for your account to be updated.